Forgot your PIN?
How do I change my PIN to login?
Once you are logged in to your account, you may click on the Profile Tab located on the right hand side of the Home Page and select Change Pin.
When I change my PIN, does it change for website and ATM at the same time?
No. PIN change only relates to login access to your account. ATM PIN will have to be changed separately.
How do I change my ATM PIN?
Once you are logged in to your account, you may click on the Profile Tab located on the left hand side of the Home Page and select Change ATM Pin.
I forgot my PIN for website/ATM. How do I get access to my account?
In a case of forgetting or misplacing the PIN for your account, You will have to visit our Customer Service Department on Wulff Road with a valid government issued ID and they will assist you in resetting your PIN.
How do I change my security question?
Once you have updated your account at our Customer Service at our Wulff Road location if you want to change your Security Question, you may click on the Profile Tab located on the left hand side of the Home Page and select Change Security Question.
How do I contact customer service for assistance?
Customer Service can be contacted on 326-5521 or 457-HELP (4357)
How to set up a playlist?
In setting up a playlist you will input a lotto transaction then select "Save As Playlist". Once selected, you will be prompted to create a name for your playlist. After inputting the playlist name you selected "Update Playlist" and the playlist will be created.
How does the playlist work?
A playlist is used to replay any lotto transactions that you would input on a daily basis or frequently, as long as sufficient funds are on the account.
How do I monitor my transactions for my accounts?
Login to your account and select the "Transactions" tab at the top of the page. Here you will see the last transactions made on the account.
How do I check which numbers I have played on my account?
Login to your account and select "Receipt" tab at the top of the page. Each lotto sale is given a receipt number. Select the receipt number in correspondence of the time of lotto transaction and lotto numbers will be revealed right of the page.
What is self exclusion?
Self-exclusion is a voluntary process whereby a person with a gambling concern can have themselves excluded from specific gambling products such as lotto and casino for a minimum period of 1 year.
How do I self exclude myself from lotto and casino?
Login to your account and select "Profile" tab located left of the website. Select "Change Settings" and then choose "Exclude from Gameplay" A Self-Exclusion form will then pop up, complete the form, print it and bring it along with valid Government I.D. to our Customer Service Department on Wulff Road, and they will conclude the process.
Why would I need to self exclude myself from the games?
Self Exclusion will stop you, as the customer, from gambling where it is creating a financial or personal problem in your life. Self-Exclusion is an extreme means of breaking a gambling habit.
How do I set limits to my gameplay?
Login to your account and select "Profile" tab located left of the website. Select "Change Settings" and then choose "Settings" which allows you to change your deposits and withdrawals limit or "Lotto" which allows you to change your wages and losses limit.
Why would I need to set a limit for lotto and casino?
Setting a limit will allow you to control the amount money you spend and/or lose on gaming. It is a plan to control what you have set in our budget for gambling activities.
How Can I Obtain Historical Information of Winning Numbers?
There is a link "Winning Numbers" on the main menu of each page that can lead you to pages that have historical information on their draws, viz.: Previous Draw Results By Dates and Houses.
Are the Draws done long before they are posted?
No. Usually, the winning numbers are posted within 15 - 20 minutes of their drawing. There will only be delays if they are not aired on the local lottery channels due to sports delays, or if the relevant state official websites are not updated. Results are ONLY obtained from official state lottery sites.
Can the draws be controlled?
No. Prior to the draw, all balls are weighed (by their individual state lotto commissions) to ensure that they all fall within a similar weight range. The machines used for the draw allow all the balls to circulate freely and evenly, therefore the numbers which pop-up are random.
Where do I go to claim my Winnings?
Ticket winnings of up to $1,500.00 may be claimed at all The Island Game locations. Winnings exceeding $1,500.00 may only be claimed at the Wulff Road location. Winnings may be issued as a single payment by cheque, cash, or bank transfer, where applicable. Winnings held in a customer's account may be withdrawn from ATMs available at The Island Game locations, subject to applicable daily withdrawal limits. The ATM withdrawal limit is $2,500.00 per day. Customers who reach the $2,500.00 daily ATM withdrawal limit should be provided with clear instructions regarding the additional $2,500.00 available at the cashier window, where applicable.
How Do I Get An ATM Card?
Once a customer activates their account they are eligible to receive an ATM Card free of charge. ATM cards are issued at the Wulff Road Location, during the hours of 8 a.m - 8 p.m (Weekdays) 9 a.m. - 6 p.m. (Weekends) with valid Government issued identification (Passport, Voters Card, Driver's license) in the name of the account holder. If a customer has multiple accounts they receive one free ATM Card, all others are issued at a cost of $10.00 per card.
Why are ATM Cards only issued at the Wulff Road Location?
To ensure that all cards are properly and securely encoded, and issued in accordance with company regulations.
What Do I Do If I lose my A.T.M. Card?
A replacement card may be issued for a fee of $10.00. Should you lose your A.T.M. Card, valid Government issued identification (Passport, Voters Card, Driver's license) in the name of the account holder is required as well.
Who Can Play And Win On The Island Game?
Any individual 18 years or older who is a citizen of The Bahamas, or has legal work status in The Bahamas.
How Long Do I Have To Claim My Prize?
All tickets are valid for twenty-one (21) days from the date of purchase. Winnings on www.theislandgame.com will remain available until: (a) the funds are withdrawn, (b) the funds are played off, or (c) the funds remain unused or unclaimed for one (1) year, after which they will be donated to charity.
Where Can I Play The Island Game?
You may play The Island Game at any of our convenient locations:
Nassau (New Providence):
Family Islands:
Come in and enjoy our comfortable air-conditioned settings. You may also play from the comfort of your own home, by opening an Island Game Account which will give you access to all of our games and lotteries from anywhere in the world with an internet connection. Just need a quick lottery ticket purchase? You may also visit one of our many Franchise Locations, wherever you see the Island Game Logo displayed.
I Own A Business And Would Like To Partner With The Island Game - What Do I Do?
Island Game Retailers can earn thousands of dollars in gaming sales commission, cashing bonuses and retailer incentives. Being an Island Game Retailer is now more profitable than ever. If you would like to get on the road to financial success speak to someone in our Business Development Department at 322-6928 ext. 226 or by emailing danny.deveaux@tiginvestments.com and let us help you to get started.
I Made A Deposit - But It Is Not Showing Up On My Account - What Happened?
If you had your screen open when you made the deposit, you will need to refresh your screen for the new funds to show. Press the F5 button on the keyboard, or the refresh symbol on your web browser, and you should be ready to play.